I see Stacie from our support team is following up with you regarding your order and to see what we can do to make this a better experience for you. We'd be happy to see what we can do to shore up any color discrepancies and also send out replacements for any blurry items or items that were damaged in transit. Thanks for sharing your feedback with us, and we apologize for the order issues. I've purchased a lot of tees just in the past several months, when their tees were on sale. The tee shirts are very nice quality but one large order never arrived.
I contacted customer service via email. Took 4 days to hear back from them. My lost order was being shipped out I wonder what would've happened had I not contacted them.
Still wondering what happened to that original bunch with a different tracking number! Other orders shipped out as normal. Very low quality. Designer's image was lovely but the transfer was sub par. I followed the directions and the transfer started peeling significantly after the second wash.
No option to review on the threadless website. Hello Nancy, We're sorry to hear about the peeling print on your tee. That certainly shouldn't be happening and we'd like to get to work on sending out a replacement. We appreciate you sharing your feedback with us and giving us a chance to make it right. Ordered 2 pants and 3 t-shirts on May 13th. Now it is June 10th. And I have received only 1 pair of pants and 1 t-shirt. Customer service does not answer. And now am leaving the address where the order was supposed to be shipped.
So I will never receive the products, even if by some miracle they arrive. Will customer service ever answer? Will I get reimbursed? Hi Anne-Catherine, Thanks for sharing your order experience with us, and we're sorry to hear some of the items were delivered incorrectly. Julie Anna from our support team is reaching out to work with you to help find a resolution. I apologize for the inconvenience, and we appreciate you reaching out and giving us a chance to make this right.
Like see through them thin. Might as well use a kleenix because it gives about the same amount of protection. Sent all of the ones I ordered right back. Hello Erin, Thanks for sharing your order experience, and we're sorry you weren't satisfied with the face masks.
We would be happy to see what we can do to make this right. Could you email our Help team at help threadless. So I order 2 masks on May 3rd Today is July 9th and they just arrived. I the meantime I have had to buy others because they ones they give out at work make my face inch.
They masks that arrived cost me 35 canadian about 50 American and they are small and have no nose clip at all! I would not order again very disappointed customer! Hi Catherine, Thanks for sharing your review, and we are very sorry the masks made your face itch!
The masks are made of polyester with latex in the elastic as well, both of which some folks are allergic too. If the masks didn't work out for you for any reason, we'd be happy to replace or reimburse those items for you. If you haven't already, please email our support team at help threadless.
Keep in mind, our support team is backlogged a bit, but you can expect a response in 3 to 6 business days and we'll be more than happy to resolve this for you. Thanks again for sharing, and we're sorry your order experience was disappointing. I contacted Threadless about this problem, and they were very happy to send us new shirts. From now on I will make sure to wash them according to the instructions. Maybe the orange shirt was washed in cold all these years which could explain why it held up so much better.
Honestly, I can't say for sure. But I was very pleased that Threadless did what they could to make it right! Threadless used to be my go to place to buy t-shirts.
My kids have shirts from many years ago that still look beautiful. I was hoping to put them in a quilt one day, but the recent ones look just horrible. Apologies for the orientation They are printed with some kind of plastic material that starts to peel away after just a few washes.
Can't believe they'd let this happen. So sadno more Threadless for us. I've ordered 5 tshirts in the highest quality offered from Threadless's store.
I paid extra for a quicker shipping, but I get surprised with long delays, which later after contacting them, it turned out they have used the slower shipping method because they didn't pay attention. They refunded my extra charges. At first glance, the shirts looked amazing, I wore them right away, but after only one or two washes, I was shocked by the results. The designs fade and peel off, they made a mess in my washing machine and left debree on my other clothes.
After complaining, they automatically sent me a replacement Without asking me first , but then I had to pay for shipping and taxes in cash upon receipt. New replacement shirt, same story.
Look at the pictures and see for yourself. Hello Abdulla, We're sorry to hear about your unhappiness with your recent order and thanks for taking the time to share your feedback. The prints should definitely not peel after washing so it seems like something is not holding up there. I shared your comments with our print team to ensure this doesn't happen in the future. It looks like Amanda from our support team is in contact with you to try to help resolve this.
Thanks again for taking the time to share your frustration with us, and we apologize for the inconvenience. Wish you were able to sue for defamation or something because this really got under my skin. I don't like being lied on and called a thief. Stay away from this site unless you want the same thing to happen to you.
Great shirts and tanks, very original and good material, my orders takes a little longer than expected but products are worth it. They delivered all of my mask orders on time! Good quality, soft, and fun art! Both the premium black elastic and regular white elastic are good! And the artwork is cute! The product description states that each print will have a 1" border.
One print is great but the other print they sent me is just a 17x23 print on a 24x36 piece of paper, and on top of that the print is messed up at the top.
I immediately contacted customer service via their website, and have received no reply in 4 days. On social media they respond saying "they'll look into it" and also do literally nothing about it. Their customer service is literally non-existent Hello Pri, Thanks for sharing your product experience with us, and we're sorry to hear you were disappointed with one of your prints. It looks like the additional border was added and intended in the design file, but we'd be more than happy to help get you something you'll be happy with.
It looks like Kitty on our support team is working with you to help find a resolution. I placed an order in my own shop to test it out and I haven't seen anything in the earnings summary - and I haven't received an email notifying me of an order from my shop.
Are we going to be able to track orders? Artist Shops Signup Today! Desired Username. By clicking "Join Threadless! Forums Start a Thread. Earning Summary Watch this Tweet It usually takes a few days for a sale to show up in your tracker, this usually happens when an order leaves our warehouse so it can take a day or two.
Still need help? Contact Us Contact Us. When will my order arrive? Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.
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